Training

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26 June

Powerful Negotiation Skills : Achieving Win-Win Outcomes

13:30 - 16:30

Negotiation skills training course to create value for your organisation or department through negotiation skills that secure the most optimal agreements for your company. Negotiating a "win-win" outcome for both sides is genuinely an art and both a valuable and powerful skill that business professionals and sales teams can learn on this technique-packed negotiation training course.

26 June

Exceptional Customer Service Skills

09:30 - 12:30

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.

2 July

Difficult Conversations : Discussing What Matters Most

13:30 - 16:30

This half-day difficult conversations training will develop communication skills to turn difficult conversations into positive outcomes such as staff members taking responsibility of their areas for improvement, motivation and implementation of agreed actions, and engaging well with their job and colleagues.

2 July

Assertiveness Training : Developing Assertiveness Skills

09:30 - 12:30

Assertiveness training to develop confidence to speak with clients face to face while applying communication skills to foster healthier work relationships among colleagues. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings or views in the workplace with this training course to develop assertiveness skills.

3 July

Introduction to Procurement and Supply

10:00 - 16:30

This course provides a comprehensive introduction to procurement and supply chain management, equipping participants with the essential knowledge and skills needed to navigate this vital business function.

8 July

Finance Fundamentals For Business

09:30 - 12:30

Learn foundational finance principles: how to analyse, review and understand financial statements including Balance Sheets, Profit & Loss Cash Flow, and how to identify important trends and ask appropriate questions of the finance team all in a single morning!

8 July

Finance For Business: Beyond The Basics

13:30 - 16:30

Finance training courses to handle company finances properly and reliably. Know which costs are fixed or variable, how to calculate break-even, or control different types of costs, the principles of pricing and mark-ups, and an introduction to preparing a budget or forecast in this "next level" half-day finance training course.

9 July

Managing Conflict Effectively

13:30 - 16:30

Conflict management training course to meet the challenges of complex personalities in your workforce and increase staff profitability by effectively handling conflict and problems in the workplace - preparing for them BEFORE they arise. With the skills learned in this half-day course, conflict can be managed effectively and greatly reduce the risk of negative impact that conflict can bring.

9 July

Emotional Intelligence for Business

09:30 - 12:30

Identify, use, understand, and manage emotions in positive way for staff and managers of all levels to relieve stress, communicate effectively, empathise with their team, overcome challenges, and defuse conflict on this Emotional Intelligence training course. Better understand yourself and your staff with increased self-awareness and reaction skills and assess and deal with others’ emotions more effectively.

10 July

Introduction to Contracts and Contract Management

10:00 - 16:30

This course is designed to provide foundational knowledge and practical skills in contracts and contract management, tailored for individuals entering the field of procurement or enhancing their contract management capabilities.

Training

Powerful Negotiation Skills : Achieving Win-Win Outcomes

Exceptional Customer Service Skills

Difficult Conversations : Discussing What Matters Most

Assertiveness Training : Developing Assertiveness Skills

Introduction to Procurement and Supply

Finance Fundamentals For Business

Finance For Business: Beyond The Basics

Managing Conflict Effectively

Emotional Intelligence for Business

Introduction to Contracts and Contract Management

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