Training

Identify, use, understand, and manage emotions in positive way for staff and managers of all levels to relieve stress, communicate effectively, empathise with their team, overcome challenges, and defuse conflict on this Emotional Intelligence training course. Better understand yourself and your staff with increased self-awareness and reaction skills and assess and deal with others’ emotions more effectively.

This introduction course is aimed at anyone involved in international trade who needs to understand customs. The course will cover the role of HMRC and practicalities such as goods wholly produced in the UK, use of documentation including the EUR1, free circulation, AEO, VAT responsibilities, and the impact of Incoterms®. The course also provides an introduction to customs entries, classification of goods, valuation of goods on import duties, taxes and the Union Customs Code (UCC).

An introduction course providing candidates with fundamental skills and knowledge to prepare and process the documents required for exporting goods overseas. It is fully supported with user friendly and up-to-date notes (including copies of completed documents) to ensure the skills learned can be used effectively back in the workplace.

Conflict management training course to meet the challenges of complex personalities in your workforce and increase staff profitability by effectively handling conflict and problems in the workplace - preparing for them BEFORE they arise. With the skills learned in this half-day course, conflict can be managed effectively and greatly reduce the risk of the negative impact that conflict can bring.

This course is designed for junior procurement professionals and those new to the field. Participants will explore the concept and importance of category management in optimizing procurement processes and strategically managing spend. The course covers techniques for segmenting and analyzing spend categories, developing effective category management plans, and utilizing tools like the Kraljic Matrix. Through best practices and real-world case studies, learners will gain insights into aligning category strategies with organizational goals, ensuring measurable results and enhanced procurement efficiency. Join us to elevate your procurement skills and drive value through strategic category management!

Learn an effective holistic approach to professional communication at all levels with this half day course in Effective Communication from the Chamber of Commerce. Up-skill your staff to represent your business professionally and effectively.

Non verbal communication skills course to pro-actively use for an advantage in fostering connections and better communication to clients and colleagues in the workplace and in social settings. Whether conducting appraisals or selling to customers, we all subconsciously use & read body language, this nonverbal communication skills course has been created to enable delegates to “listen” to other people’s signals and make the most of our own non verbal communication signals

This advanced Microsoft Excel training course will teach you to use the advanced features of Excel to its full extent for your business or department. Configure and reproduce company data in a list using PivotTables, edit and analyse complex data by creating and utilising Scenarios, Goal Seek, and more - incorporate built-in functions into a worksheet, work with controls and record macros.

Assertiveness training to develop confidence to speak with clients face to face while applying communication skills to foster healthier work relationships among colleagues. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings or views in the workplace with this training course to develop assertiveness skills.

This half-day difficult conversations training will develop communication skills to turn difficult conversations into positive outcomes such as staff members taking responsibility of their areas for improvement, motivation and implementation of agreed actions, and engaging well with their job and colleagues.