Introduction to Supplier Relationship Management

Enhance your procurement approach, with our Introduction to Supplier Relationship Management course is specifically designed for  procurement professionals looking to build effective and lasting relationships with suppliers.

In today’s competitive market, effective supplier relationship management (SRM) is essential for achieving your procurement objectives and driving business success. This course will equip you with the skills to create strategic partnerships that deliver mutual value.

Delegates Will Learn:

• The Basics of Managing Relationships with Suppliers: Introduction to the importance of supplier relationship management (SRM) in achieving procurement objectives.
• Key Elements of Supplier Performance Management: Techniques for monitoring and evaluating supplier performance to ensure alignment with contractual obligations and organisational goals.
• Techniques for Effective Communication with Suppliers: Strategies for maintaining clear, consistent, and constructive communication with suppliers.
• How to Build Long-Term, Strategic Partnerships with Suppliers: Understanding the principles of collaboration, trust-building, and joint value creation in supplier relationships.
• Introduction to Tools for Supplier Management:
  • Kraljic Matrix: An overview of the Kraljic Matrix for segmenting suppliers based on risk and value, and how to use it to develop appropriate procurement strategies.
  • Mendelow’s Stakeholder Matrix: Understanding how Mendelow’s Matrix can be applied to assess and manage the influence and interest of different stakeholders in the supplier relationship.
• Strategies for Resolving Supplier-Related Issues: Approaches to identifying and addressing problems in the supplier relationship, including conflict resolution and corrective actions.

Who will benefit from attending this course?

• New procurement staff
• Supplier management assistants
• Professionals responsible for managing supplier relationships

Does the location/date/time of this course not work for your organisation? We’re flexible, contact us about bringing the training to your facility through in-house or bespoke courses at a date and time that is most convenient to you!