Training

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6 November

Excel Level 3: Power Users

09:30 - 16:00

Use the true “power” features and functions to solve complex problems while turning raw date into clear usable information that supports measurable initiatives by working with large worksheets, using logical and date functions ‘nesting’ functions advanced formatting features, styles, auto-format, format painter, sparklines, conditional formatting and data bars, working with data lists and tables, (Sorting, Filtering, Sub-Totals) and using charts in Excel. After this course, you will truly be a "Power" user!

6 November

Powerful Negotiation Skills : Achieving Win-Win Outcomes

13:30 - 16:30

Negotiation skills training course to create value for your organisation or department through negotiation skills that secure the most optimal agreements for your company. Negotiating a "win-win" outcome for both sides is genuinely an art and both a valuable and powerful skill that business professionals and sales teams can learn on this technique-packed negotiation training course.

12 November

Difficult Conversations : Discussing What Matters Most

13:30 - 16:30

This half-day difficult conversations training will develop communication skills to turn difficult conversations into positive outcomes such as staff members taking responsibility of their areas for improvement, motivation and implementation of agreed actions, and engaging well with their job and colleagues.

12 November

Change Management

10:00 - 16:30

Build the ability to successfully carry out enduring change with relatively little resistance to it, Understand how to generate change but ensure people affected by the change are also comfortable and fully supported. Discover how to communicate that change is the effect of a request and then support its participants.

12 November

Assertiveness Training : Developing Assertiveness Skills

09:30 - 12:30

Assertiveness training to develop confidence to speak with clients face to face while applying communication skills to foster healthier work relationships among colleagues. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings or views in the workplace with this training course to develop assertiveness skills.

13 November

Customer Lead Generation & Management

13:30 - 16:30

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successful.

13 November

Powerful Telephone Techniques

09:30 - 12:30

19 November

Emotional Intelligence for Business

09:30 - 12:30

Identify, use, understand, and manage emotions in positive way for staff and managers of all levels to relieve stress, communicate effectively, empathise with their team, overcome challenges, and defuse conflict on this Emotional Intelligence training course. Better understand yourself and your staff with increased self-awareness and reaction skills and assess and deal with others’ emotions more effectively.

19 November

Managing Conflict Effectively

13:30 - 16:30

Conflict management training course to meet the challenges of complex personalities in your workforce and increase staff profitability by effectively handling conflict and problems in the workplace - preparing for them BEFORE they arise. With the skills learned in this half-day course, conflict can be managed effectively and greatly reduce the risk of the negative impact that conflict can bring.

20 November

TikTok for Business

09:30 - 12:30

TikTok is the most exciting social media platform for marketing products and services. This is an interactive and practical half-day training, which can build a large new audience and drive new social media engagements to your Business.