Training

It’s not what you say, It’s how you say it, with good Communication you can make exceptional management. Discover effective communication methods, sharpen your skills to eliminate misunderstandings, and encourage a healthy work environment with this half-day communication skills course. Open the lines of communication and watch daily tasks and projects go by smoothly!

Non verbal communication skills course to pro-actively use for an advantage in fostering connections and better communication to clients and colleagues in the workplace and in social settings. Whether conducting appraisals or selling to customers, we all subconsciously use & read body language, this nonverbal communication skills course has been created to enable delegates to “listen” to other people’s signals and make the most of our own non verbal communication signals

The Level 2 Health and Safety course has been developed to give you a better understanding of health and safety in the workplace. We will discuss potential hazards that you may face, how to assess potential risks and the best way to deal with hazards. If you want to make sure that your employees are up to scratch with the latest health and safety procedures, this is the perfect course for you.

In this hands on interactive workshop you’ll work on developing a great customer experience, decreasing frustrations and increasing customer satisfaction. Included in this session is Customer Effort Scoring and collecting/using feedback.

This Fire Marshal Training course equips individuals with the knowledge and skills to prevent fires, identify risks, and respond effectively in emergencies. The course covers fire safety regulations, preventative measures, and emergency response protocols, enabling participants to understand their role as a fire marshal and contribute to a safer workplace

This course gives an increased knowledge and understanding of the reasons for safe manual handling procedures, Regulations and Legislation, the need for Manual Handling risk assessments and how they relate to improving health & safety. It also identifies the principles, types of equipment and testing associated with manual handing safety to ensure the safety of staff and clients alike and shows how these safe manual handling principles can be put into everyday practice. Students will be able to apply safe manual handling principles to enhance their every day working practice.

A good trainer can deliver enormous value to your organisation - but who trains the trainer? This practical course equips trainers, supervisors and managers with the skills, confidence and techniques needed to design and deliver engaging, effective training sessions that drive real performance improvement.

Unlock Lancashire’s hidden funding vaults: Get expert access to grants, loans and investment opportunities to help fuel your retail growth, scale up, and secure your future.  We’ll show you what’s available and give you top tips when applying for financial support to take your business to next level.

Future-proof your retail business: This session will show you how to master crises in business. We’ll also cover how to respond, when things don’t go as planned, and give you top tips to weather storms, build resilience, and turn threats into triumphs.

This leadership training course teaches you how to lead your team to greater success, will show you how to motivate and influence your team. Inspiring them to become high-performers within your business.