Training

The comprehensive 3-day Level 3 First Aid at Work (FAW) qualification is essential for designated first aiders in medium to high-risk workplaces or those with larger workforces. This course meets HSE expectations and equips participants with the skills and confidence to respond effectively to a range of workplace emergencies. This course is the most comprehensive first aid course in the UK.

Although many factors contribute to poor mental health, a workplace that empowers employees to manage their own wellbeing and equips managers to create supportive conditions is essential in minimising its impact on the organisation.

Create a healthier, happier, and more productive workplace.

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.

Non verbal communication skills course to pro-actively use for an advantage in fostering connections and better communication to clients and colleagues in the workplace and in social settings. Whether conducting appraisals or selling to customers, we all subconsciously use & read body language, this nonverbal communication skills course has been created to enable delegates to “listen” to other people’s signals and make the most of our own non verbal communication signals

A good trainer can deliver enormous value to your organisation - but who trains the trainer? This practical course equips trainers, supervisors and managers with the skills, confidence and techniques needed to design and deliver engaging, effective training sessions that drive real performance improvement.

This Emergency First Aid at Work course is a one-day training program designed to equip individuals with the essential knowledge and skills to respond effectively to medical emergencies in the workplace. This first aid course is ideal for smaller workplaces presenting few health & safety risks with candidates learning Basic Emergency Aid in accordance with the syllabus of subjects taught as set out in the First Aid at Work Regulations 1981 – Approved Code of Practice 2009. After successful completion of the course and assessment, an attendance certificate is issued qualifying them to work in industry as an Emergency First Aider for a period of three years.

An introduction course providing candidates with fundamental skills and knowledge to prepare and process the documents required for exporting goods overseas. It is fully supported with user friendly and up-to-date notes (including copies of completed documents) to ensure the skills learned can be used effectively back in the workplace.

This introduction course is aimed at those involved in the importing of goods. The course will cover import documentation and procedures, commercial considerations, the importance of your purchase order, calculating VAT and duty, and how to reduce import customs clearance delays. Incoterms® and their impact on importing will be shown, along with an introduction to duty regimes to help importers.