Training

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14 March

Dynamic Leadership Skills For Managers

09:30 - 12:30

Leadership skills course to transform great managers into inspiring leaders in business, achieving greater buy-in from staff while developing/mentoring others into higher, more effective management roles. Develop leadership skills far beyond that of directing people, events, and tasks traffic and instill inspiration in the team as a genuine leader.

19 March

Exceptional Customer Service Skills

09:00 - 12:00

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.

19 March

Powerful Negotiation Skills : Achieving Win-Win Outcomes

09:30 - 12:30

Negotiation skills training course to create value for your organisation or department through negotiation skills that secure the most optimal agreements for your company. Negotiating a "win-win" outcome for both sides is genuinely an art and both a valuable and powerful skill that business professionals and sales teams can learn on this technique-packed negotiation training course

19 March

Excel Level 3: Power Users

09:30 - 16:00

Use the true “power” features and functions to solve complex problems while turning raw date into clear usable information that supports measurable initiatives by working with large worksheets, using logical and date functions ‘nesting’ functions advanced formatting features, styles, auto-format, format painter, sparklines, conditional formatting and data bars, working with data lists and tables, (Sorting, Filtering, Sub-Totals) and using charts in Excel. After this course, you will truly be a "Power" user!

21 March

Managing Conflict Effectively

13:30 - 16:30

Conflict management training course to meet the challenges of complex personalities on your workforce and increase staff profitability by effectively handling conflict and problems in the workplace - preparing for them BEFORE they arise. With the skills learned in this half-day course, conflict can be managed effectively and greatly reduce the risk of negative impact that conflict can bring.

21 March

Emotional Intelligence for Business

09:30 - 12:30

Identify, use, understand, and manage emotions in a positive way for staff and managers of all levels to relieve stress, communicate effectively, empathise with their team, overcome challenges, and defuse conflict on this Emotional Intelligence training course. Better understand yourself and your staff with increased self-awareness and reaction skills and assess and deal with others’ emotions more effectively.

25 March

Leadership Training

10:00 - 16:30

This leadership training course teaches you how to lead your team to greater success, will show you how to motivate and influence your team. Inspiring them to become high-performers within your business.

25 March

Managing a Customer Sales Team

13:30 - 16:30

Managing a team can be hugely rewarding and satisfying however, new skills and knowledge will overcome some of the initial challenges. If you are new to management or have many years experience, this course will guide you through some of the challenges and opportunities you will face.

31 March

Powerful Presentation & Pitching Skills

10:00 - 16:00

Presentation skills training to build a compelling, confident presentation or persuasive pitch to impact clients and colleagues whether one or one thousand - and get your point across even if you may not have time to fully prepare or feel uncomfortable presenting to colleagues or customers. Also included, will be a module to greatly improve pitching skills when you only have a short time to deliver a powerful pitch or presentation - this presentation training course will show you how to get it done right!

1 April

Inclusive Leadership

10:00 - 16:30

This Inclusive Leadership Training course will empower and equip you to develop inclusive workplaces where everyone feels valued and respected. The more people feel included, the more involved and more responsible they become