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Communications Courses

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26 November

Communicate Effectively

09:30 - 12:30

Learn an effective holistic approach to professional communication at all levels with this half day course in Effective Communication from the Chamber of Commerce. Up-skill your staff to represent your business professionally and effectively.

26 November

Body Language Communication Skills

13:30 - 16:30

Non verbal communication skills course to pro-actively use for an advantage in fostering connections and better communication to clients and colleagues in the workplace and in social settings. Whether conducting appraisals or selling to customers, we all subconsciously use & read body language, this nonverbal communication skills course has been created to enable delegates to “listen” to other people’s signals and make the most of our own non verbal communication signals

28 November

Assertiveness Training : Developing Assertiveness Skills

09:30 - 12:30

Assertiveness training to develop confidence to speak with clients face to face while applying communication skills to foster healthier work relationships among colleagues. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings or views in the workplace with this training course to develop assertiveness skills.

28 November

Difficult Conversations : Discussing What Matters Most

13:30 - 16:30

This half-day difficult conversations training will develop communication skills to turn difficult conversations into positive outcomes such as staff members taking responsibility of their areas for improvement, motivation and implementation of agreed actions, and engaging well with their job and colleagues.

23 January

Powerful Telephone Techniques

09:30 - 12:30

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successful.

23 January

Customer Lead Generation & Management

12:30 - 16:30

Wherever possible, Sales Leads should be in a closed loop to allow marketing to measure the return on investment, to ensure that all leads are managed correctly and don’t fall between the cracks.

24 January

Social Media Training: Creating Great Content

10:00 - 16:30

Social media training to grow your online network through promoting your brand, goods, and services to potential clients through engaging content for social media channels: Twitter, LinkedIn, and Facebook. Learn what content is best for your services and what content works best on each platform. This social media training course is packed with useful information to transform the way you interact online.

29 January

Successful Telesales Skills

13:30 - 16:30

Convert company leads into profitable sales opportunities, set appointments, and win new business over the telephone with this telesales skills training course. Make the most of your costly sales leads and enquiries by providing your team with telephone sales skills that build confidence and improve the customer experience of your organisation.

5 February

Assertiveness Training : Developing Assertiveness Skills

09:30 - 12:30

Assertiveness training to develop the confidence to speak with clients face to face while applying communication skills to foster healthier work relationships among colleagues. Confidently receive compliments or criticism positively while learning the proper way to express your needs, feelings, or views in the workplace with this training course to develop assertiveness skills.

5 February

Difficult Conversations : Discussing What Matters Most

13:30 - 16:30

This half-day difficult conversations training will develop communication skills to turn difficult conversations into positive outcomes such as staff members taking responsibility for their areas for improvement, motivation, and implementation of agreed actions, and engaging well with their job and colleagues.

Communications Courses

Communicate Effectively

Body Language Communication Skills

Assertiveness Training : Developing Assertiveness Skills

Difficult Conversations : Discussing What Matters Most

Powerful Telephone Techniques

Customer Lead Generation & Management

Social Media Training: Creating Great Content

Successful Telesales Skills

Assertiveness Training : Developing Assertiveness Skills

Difficult Conversations : Discussing What Matters Most

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