Business Administration Courses

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.

Identify, use, understand, and manage emotions in a positive way for staff and managers of all levels to relieve stress, communicate effectively, empathise with their team, overcome challenges, and defuse conflict on this Emotional Intelligence training course. Better understand yourself and your staff with increased self-awareness and reaction skills and assess and deal with others’ emotions more effectively.

Whether you're stepping into your first project or looking to sharpen your foundational skills, Project Management Essentials is the perfect launchpad. This dynamic one-day course is designed specifically for junior or aspiring project managers who want to build confidence, understand core principles, and deliver projects successfully. Instead of lengthy textbooks or complex methodologies, we use practical tools and real-world examples, discussing and using the tools together.  We do not focus on specific project management IT systems, as there are many available – rather, the course content introduces practical, core project management expertise which can be applied to many situations and can help ensure any IT solution is used as an enabler to change, rather than its driver.

A good trainer can deliver enormous value to your organisation - but who trains the trainer? This practical course equips trainers, supervisors and managers with the skills, confidence and techniques needed to design and deliver engaging, effective training sessions that drive real performance improvement.

This leadership training course teaches you how to lead your team to greater success, will show you how to motivate and influence your team. Inspiring them to become high-performers within your business.

Designed for those who have previously attended the Project Management Essentials course, with some hands-on experience, Delving Deeper into Project Management includes more focus on strategic planning and leadership in more complex project environments. Participants will leave equipped to manage ambiguity, influence stakeholders, and drive projects that deliver measurable value—confidently and proactively We do not focus on specific project management IT systems, as there are many available – rather, the course content develops and enhances core project management expertise which can be applied to many situations and can help ensure any IT solution is used as an enabler to change, rather than its driver.

This half-day difficult conversations training will develop communication skills to turn difficult conversations into positive outcomes such as staff members taking responsibility of their areas for improvement, motivation and implementation of agreed actions, and engaging well with their job and colleagues.

Time management course to gain control of your busy work and social schedules adding productivity and establishing a work/life balance through important time related topics such as planning, setting goals, delegation and managing meetings among others.

This introductory course is designed for individuals and teams who are new to process design and mapping. Whether you're working in operations, administration, project management, or service delivery, this course will equip you with the tools and confidence to understand, document, and improve the way work gets done. No prior experience is required—just a willingness to explore how processes shape your organisation and how small changes can lead to meaningful improvements.

Identify, use, understand, and manage emotions in a positive way for staff and managers of all levels to relieve stress, communicate effectively, empathise with their team, overcome challenges, and defuse conflict on this Emotional Intelligence training course. Better understand yourself and your staff with increased self-awareness and reaction skills and assess and deal with others’ emotions more effectively.