Business Administration Courses

A half day practical course designed to put some FUN into the fundamentals of business finance. You will undertake various group exercises throughout the course. Learn the core financial concepts that underpin business performance and develop your confidence in understanding key financial statements. Know how they connect to everyday commercial decisions and be able to talk about them confidently with your Finance colleagues.

The Employment Rights Act 2025 is the biggest shake-up to the UK workplaces in a generation.  Are you confident that your organisation is compliant? As an employer, you need to be aware that this Act is a game-changer. From April 2026, the era of the probationary period is over.  Employees will be entitled to sick pay from day one, instant paternity and parental leave, job security, owing to the qualifying period for unfair dismissal plummeting. There’s a lot more that you need to prepare for, including the banishment of "Fire and Rehire”, zero-hours rights, and guaranteed contracts. There is a lot of detail behind the headlines.  But the Chamber, in association with partners Harrison Drury, is ready to guide you through the changes and make sure that your business is compliant.

This introductory course is designed for individuals and teams who are new to process design and mapping. Whether you're working in operations, administration, project management, or service delivery, this course will equip you with the tools and confidence to understand, document, and improve the way work gets done. No prior experience is required—just a willingness to explore how processes shape your organisation and how small changes can lead to meaningful improvements.

Identify, use, understand, and manage emotions in a positive way for staff and managers of all levels to relieve stress, communicate effectively, empathise with their team, overcome challenges, and defuse conflict on this Emotional Intelligence training course. Better understand yourself and your staff with increased self-awareness and reaction skills and assess and deal with others’ emotions more effectively.

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.

A good trainer can deliver enormous value to your organisation - but who trains the trainer? This practical course equips trainers, supervisors and managers with the skills, confidence and techniques needed to design and deliver engaging, effective training sessions that drive real performance improvement.

This leadership training course teaches you how to lead your team to greater success, will show you how to motivate and influence your team. Inspiring them to become high-performers within your business.

Whether you're stepping into your first project or looking to sharpen your foundational skills, Project Management Essentials is the perfect launchpad. This dynamic one-day course is designed specifically for junior or aspiring project managers who want to build confidence, understand core principles, and deliver projects successfully. Instead of lengthy textbooks or complex methodologies, we use practical tools and real-world examples, discussing and using the tools together.  We do not focus on specific project management IT systems, as there are many available – rather, the course content introduces practical, core project management expertise which can be applied to many situations and can help ensure any IT solution is used as an enabler to change, rather than its driver.

This half-day difficult conversations training will develop communication skills to turn difficult conversations into positive outcomes such as staff members taking responsibility of their areas for improvement, motivation and implementation of agreed actions, and engaging well with their job and colleagues.

Time management course to gain control of your busy work and social schedules adding productivity and establishing a work/life balance through important time related topics such as planning, setting goals, delegation and managing meetings among others.