Business Administration Courses

This half-day GDPR training course will deliver data protection information and best-practices on the proper way to collect, use, store, and dispose of the personal data of clients and employees while maintaining the confidence of those who are asked to provide it.

Artificial Intelligence is reshaping business operations, and Microsoft Copilot is a powerful tool that integrates with Word, Excel, and PowerPoint to streamline workflows, automate tasks, and enhance productivity. This training course will equip professionals with hands-on experience and advanced strategies for integrating Copilot into their daily work.

This half-day course is a “Beyond The Basics” course for those who already have a good grasp of the “Fundamentals of Finance” or those who have taken our Finance Fundamentals For Business course. This is an additional offering to the Financial Fitness programme of the Chamber, and is designed to deliver next level financial tools and techniques with a FUN spin on business finance.

A half day practical course designed to put some FUN into the fundamentals of business finance. You will undertake various group exercises throughout the course. Learn the core financial concepts that underpin business performance and develop your confidence in understanding key financial statements. Know how they connect to everyday commercial decisions and be able to talk about them confidently with your Finance colleagues.

This introductory course is designed for individuals and teams who are new to process design and mapping. Whether you're working in operations, administration, project management, or service delivery, this course will equip you with the tools and confidence to understand, document, and improve the way work gets done. No prior experience is required—just a willingness to explore how processes shape your organisation and how small changes can lead to meaningful improvements.

Identify, use, understand, and manage emotions in a positive way for staff and managers of all levels to relieve stress, communicate effectively, empathise with their team, overcome challenges, and defuse conflict on this Emotional Intelligence training course. Better understand yourself and your staff with increased self-awareness and reaction skills and assess and deal with others’ emotions more effectively.

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.

A good trainer can deliver enormous value to your organisation - but who trains the trainer? This practical course equips trainers, supervisors and managers with the skills, confidence and techniques needed to design and deliver engaging, effective training sessions that drive real performance improvement.

This leadership training course teaches you how to lead your team to greater success, will show you how to motivate and influence your team. Inspiring them to become high-performers within your business.

Whether you're stepping into your first project or looking to sharpen your foundational skills, Project Management Essentials is the perfect launchpad. This dynamic one-day course is designed specifically for junior or aspiring project managers who want to build confidence, understand core principles, and deliver projects successfully. Instead of lengthy textbooks or complex methodologies, we use practical tools and real-world examples, discussing and using the tools together.  We do not focus on specific project management IT systems, as there are many available – rather, the course content introduces practical, core project management expertise which can be applied to many situations and can help ensure any IT solution is used as an enabler to change, rather than its driver.