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Sales & Customer Service Courses

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16 February

Communicate Effectively

09:30 - 12:30

It’s not what you say, It’s how you say it, with good Communication you can make exceptional management. Discover effective communication methods, sharpen your skills to eliminate misunderstandings, and encourage a healthy work environment with this half-day communication skills course. Open the lines of communication and watch daily tasks and projects go by smoothly!

16 February

Body Language Communication Skills

13:30 - 16:30

Non verbal communication skills course to pro-actively use for an advantage in fostering connections and better communication to clients and colleagues in the workplace and in social settings. Whether conducting appraisals or selling to customers, we all subconsciously use & read body language, this nonverbal communication skills course has been created to enable delegates to “listen” to other people’s signals and make the most of our own non verbal communication signals

23 February

Retail Renaissance Programme – Funding & Financial Guidance

09:30 - 12:30

Unlock Lancashire’s hidden funding vaults: Get expert access to grants, loans and investment opportunities to help fuel your retail growth, scale up, and secure your future. We’ll show you what’s available and give you top tips when applying for financial support to take your business to next level.

19 March

Customer Lead Generation & Management

09:30 - 12:30

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successful.

23 March

Retail Renaissance Programme – Workforce Development

09:30 - 12:30

Forge a supercharged retail team: Unlock cutting edge training secrets to boost staff skills, bolster productivity, get better staff retention rates, and help you recruit your A-Stars. Our experts have years of experience in building winning teams; yours could be next!

13 April

Retail Renaissance Programme – Regulatory Support

09:30 - 12:30

Doing It? Do it Right: Master retail regulations and general business rules and protocols with our experts – who’ll ensure you won’t fall foul of red tape, and your governance is tip top. If you’re ever looking to scale and secure investment, this session will ensure you have strong foundations on which to build.

23 April

Managing a Customer Sales Team

09:30 - 12:30

Managing a team can be hugely rewarding and satisfying however, new skills and knowledge will overcome some of the initial challenges. If you are new to management or have many years experience, this course will guide you through some of the challenges and opportunities you will face.

23 April

Powerful Telephone Techniques

13:30 - 16:30

20 May

Sales Training : Selling To Different Buyer Types

09:30 - 12:30

Sales training to maximise sales calls and connections through a greater understanding of commonly shared traits across potential client personality types. Identify your potential buyer's buying style and gain a greater chance of reaching them by instantly customising your sales presentation accordingly whether face to face, by phone, or email.

20 May

Successful Telesales Skills

13:30 - 16:30

Convert company leads into profitable sales opportunities, set appointments, and win new business over the telephone with this telesales skills training course. Make the most of your costly sales leads and enquiries by providing your team with telephone sales skills that build confidence and improve the customer experience of your organisation.