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Sales & Customer Service Courses

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13 April

Retail Renaissance Programme – Regulatory Support

09:30 - 12:30

Doing It? Do it Right: Master retail regulations and general business rules and protocols with our experts – who’ll ensure you won’t fall foul of red tape, and your governance is tip top. If you’re ever looking to scale and secure investment, this session will ensure you have strong foundations on which to build.

23 April

Managing a Customer Sales Team

09:30 - 12:30

Managing a team can be hugely rewarding and satisfying however, new skills and knowledge will overcome some of the initial challenges. If you are new to management or have many years experience, this course will guide you through some of the challenges and opportunities you will face.

23 April

Powerful Telephone Techniques

13:30 - 16:30

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successful.

20 May

Sales Training : Selling To Different Buyer Types

09:30 - 12:30

Sales training to maximise sales calls and connections through a greater understanding of commonly shared traits across potential client personality types. Identify your potential buyer's buying style and gain a greater chance of reaching them by instantly customising your sales presentation accordingly whether face to face, by phone, or email.

20 May

Successful Telesales Skills

13:30 - 16:30

Convert company leads into profitable sales opportunities, set appointments, and win new business over the telephone with this telesales skills training course. Make the most of your costly sales leads and enquiries by providing your team with telephone sales skills that build confidence and improve the customer experience of your organisation.

4 November