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Home > Sales & Customer Service Courses > Page 3

Sales & Customer Service Courses

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6 November

Exceptional Customer Service Skills

09:30 - 12:30

Customer service training course to enable delegates to think differently about reactions to different customers while providing a "selfish" approach to customer service which is good for everyone involved: the service staff, the manager, the company, and most importantly the customer. Revolutionize your customer service approach and take your customer service skills to a higher level of productivity and efficiency.
6 November

Powerful Negotiation Skills : Achieving Win-Win Outcomes

13:30 - 16:30

Negotiation skills training course to create value for your organisation or department through negotiation skills that secure the most optimal agreements for your company. Negotiating a "win-win" outcome for both sides is genuinely an art and both a valuable and powerful skill that business professionals and sales teams can learn on this technique-packed negotiation training course.
13 November

Customer Lead Generation & Management

13:30 - 16:30

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successful.
13 November

Powerful Telephone Techniques

09:30 - 12:30

Establish professionalism and confidence while removing the hesitation, misgivings, or fears that might be associated with selling or communicating over the telephone. This powerful telephone skills training course will turn your telephone into an appointment-making machine and will enable your first contact with clients to be far more successful.
27 November

Body Language Communication Skills

13:30 - 16:30

Non verbal communication skills course to pro-actively use for an advantage in fostering connections and better communication to clients and colleagues in the workplace and in social settings. Whether conducting appraisals or selling to customers, we all subconsciously use & read body language, this nonverbal communication skills course has been created to enable delegates to “listen” to other people’s signals and make the most of our own non verbal communication signals

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Head Office

9-10 Eastway Business Village
Olivers Place, Fulwood, Preston
Lancashire, PR2 9WT

T: 01772 653 000

Fylde Coast Office

1 Lockheed Court
Amy Johnson Way, Blackpool
Lancashire, FY4 2RN

T: 01253 347 063

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