Customers who trust your business find you credible and want to do business with you. Trust comes when you understand your customers’ wants, respect them, and provide solutions. Gaining customers’ trust is important not only to make them loyal and come back but also so they advise their other companies to do business with you too.
The Field Sales Engineer is the ultimate Brand Ambassador. They represent your company and provide solutions when the customer needs them most. Depending on the situation Field Engineers can face all manner of customers: challenging, angry, frustrated, relieved. They must know how to manage all situations and reassure customers.
The training looks at the important role the Field Engineer plays in the after-sales process especially the gaining and exchange of information needed to provide customers with an ideal solution.
The training will cover:
- Building trust
- Promoting the sale of Service Contracts
- The after-sales process and the field engineers part in it.
- Observe & Communicate, reporting back to the team
- Ask the right questions to get the information needed
- The ultimate Brand Ambassador
- Working with Angry customers
- Objection handling
- Delivering bad news
We all make hundreds of decisions each day based on the information we receive. This course will ensure you interpret all these messages and signals correctly and allow you to communicate to the world in a professional & unambiguous manner.
You can arrange to have this training onsite at your facility on a date and time that is most convenient to your team. Contact us to discuss a bespoke or on-site offering today.
Price :
Members: £79; Affiliate: £118; Non-Members: £158 Time:
13:30 - 16:30
Venue:
9-10 Eastway Business Village Olivers Place,
Fulwood, Preston, Lancashire, PR2 9WT
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